For any company today, hiring and maintaining a large customer support department can be one of the largest expenses and headaches. Finding the right people, paying them, and keeping them properly trained for constant industry updates is always a challenge. Utilizing a software tool that can help to eliminate or reduce the size of a customer support department can save a company a great deal of time and money.
There are several online order picking systems for sale in the marketplace, but some are vastly superior to others, and it’s always advisable to get as much information as you can about a few of the competitors before deciding on a particular brand. What type of technology do they use? Is it easy to operate? How much training is provided? How does support rate against other brands? It is good to know that if something does go wrong with the system, that there is an expert help to get you out of a hole. These online ordering systems mentioned are intended for use by distributors to gain access to a vast database of clients and restaurant owners that need to order their products on a daily basis. They provide one-touch access to ordering everything that a client needs, which means higher ease of ordering, and also a larger volume of orders that come in.
A happier customer who can order any time of day or night is also a customer that may be loyal for a very long time, which is especially important in this industry. Calling a customer service department during the hours that they are open can be a very time-consuming process. The average call takes around five minutes or so, and with higher call volumes it may also mean more wasted time waiting to speak to a customer service representative. During an hour, one customer service representative can therefore only take around twelve orders, whereas the number of orders made through the use of an online ordering system is unlimited!
The food service industry and online e-commerce sites like Amazon are a multi-billion dollar a year niche that is dependent on a steady and reliable supply of restaurant items on a daily basis from distributors around the world. Without an ample supply of various produce, meat, and other types of food at the right price, restaurants would soon go out of business. This is also a tough industry with lots of competition, so having and utilizing the right tools and ordering processes can mean the difference between surviving and failing.
It’s crucial for a restaurant to quickly order needed food items on a daily basis with the least amount of complication and hardship. There are many types and varieties of food service distributors around the world, and it takes the average restaurant owner a good deal of time to investigate, review, and order what is needed from each distributor. Having all of this information available in one place inside of an online ordering system can be a definite time saver and hassle reducer for restaurant owners, and also provides the distributor with orders they might not receive otherwise.
With the rapid pace of today’s technology and the acceptance and expectation of such tools, it is almost a requirement for a growing company to implement a real online ordering software system to be able to stay in business. Convenience and ease of use are very important to the consumer today, and any technology that helps provide this service is very useful. Online ordering software is the perfect tool for any restaurant or distributor to better provide for their business needs.